Within USA

• Brilliant Touch offers complimentary shipping within major cities in the USA. Additional charges up to $60 may apply for deliveries to remote locations. Please check your ZIP code with us before placing an order.
• Shipping time to major cities is normally 1–3 working days.
• For logistics and insurance purposes, our team will reach out to request an identity proof of the person who will receive the parcel. Our logistics partner will hand over the parcel only to the specified person.
• Once the item is shipped, a tracking link is sent to you. The delivery partner representative will reach out on your given number and coordinate the delivery.
• We cannot reroute the shipment once it is shipped from Brilliant Touch.
• All Brilliant Touch products are insured by us during transit.
• Once you receive the parcel, please check its contents immediately before signing the receipt and accepting the delivery.
• In the rare event that your shipment is tampered with or lost, you must report it to Brilliant Touch immediately.
• At Brilliant Touch, we understand that jewellery is often gifted for special occasions or surprises. Please inform us in advance so we can help maintain your surprise.
• Reverse pickups: If you are unable to drop off your item at a Brilliant Touch location, you can request a reverse pickup. For major cities, a nominal charge of $15 will apply. For remote locations, charges will be at actual cost up to $60. Please check your ZIP code with us.

International Shipments

• For international orders, please check with us regarding shipping availability. Brilliant Touch ships to USA, UK, Australia, UAE, Germany, Switzerland, and Canada. Other countries depend on our logistics partners.
• In general, the transit timeline is 7–10 working days to the USA, UK, Australia, and most of Europe where shipping is available.
• For all international shipments, a minimum order value of $1,200 is required.
• Secured shipping charges vary based on the country, typically ranging from $175 to $300. Customs/import duties between 10–50% may apply depending on the destination country.
• Please note that international shipments are non-refundable and non-returnable.
• Once the product is sold and delivered, it cannot be repaired.
• The package is secured and insured.
• International orders are shipped via DHL, FedEx, and Aramex.
• For more details, visit https://brillianttouchllc.com/ or contact us at +13472060476 to check availability and charges for your country.

Day-to-Day Care & Cleaning

• Gentle Home Cleaning: Regularly wipe the diamond and setting with a soft, lint-free cloth. Use a mild solution of warm water and gentle dish soap with a soft toothbrush to gently clean hard-to-reach areas.
• Avoid Harsh Chemicals: Prevent contact with common chemicals (shampoo, lotion, cleaning sprays, perfume). These can leave a film that dulls your diamond’s sparkle. Always rinse your ring well after accidental exposure.
• Protect from Activity: Always remove your ring before activities that involve impact (exercising) or immersion (swimming, dishwashing, or showering). Impact can loosen the stone, and chlorine can damage the metal.
• Proper Storage: When not wearing your ring, store it safely in a soft, lined jewelry box or pouch. Diamonds are extremely hard and can scratch other jewelry, so do not store it next to other pieces.

Complimentary Annual Cleaning

Brilliant Touch is dedicated to the lifelong beauty of your jewelry. We offer the following services to keep your purchase in pristine condition:

• Annual Cleaning: We offer one complimentary cleaning service per year. Drop off your Brilliant Touch product at any of our locations, and it will be cleaned within one week.
• Remote Service (Shipping): For remote customers, we can organize pick-up and drop-off. Shipping is charged at actual cost, estimated at $15 one way (2-way charge applies).

Important Service Notes:

• Resizing: Complimentary resizing is offered for single solitaire settings only, limited to +/- 1 full size.
• Stone Setting: If a mounted stone becomes dislodged, Brilliant Touch will reset it for you free of charge. Please note: Brilliant Touch cannot replace a lost diamond.
• Validity: This complimentary service is void if any work or alteration has been performed on the jewelry by a third-party jeweler.